Cancellation Policy

Cancellation Policy

At Plumvera, we strive to provide a seamless shopping experience. However, if you wish to cancel an order, please review our cancellation policy below:

1. Order Cancellation by Customer

   • Orders can be canceled within 24 hours of placement for a full refund.
   • After 24 hours, cancellations are not guaranteed as the order may already be processed or shipped but you can return within 7 business days.

2. How to Cancel

   • Contact our customer support team via email or phone with your order details.

3. Refund Process

   • For eligible cancellations, refunds will be processed within 5-7 business days to the original payment method.

4. Online Store Initiated Cancellations

   • If we cancel your order due to stock unavailability, payment issues, or other unforeseen reasons, you will receive a full refund immediately.

5. Non-Cancellable Items

   • Personalized, custom-made, or final sale items cannot be canceled once the order is confirmed.

For further assistance, feel free to contact our support team. We’re here to help!