International Orders, Global Shipping, Secure Payments & Transparent Pricing
Introduction
At Plumvera, we are proud to bring the timeless beauty of Indian craftsmanship to fashion lovers across the globe. Whether it’s a delicate handwoven saree, a vibrant block-printed kurta, or a lovingly crafted accessory, our mission is to ensure that every piece of artisan work reaches you safely, no matter where you live.
This International Orders Policy is designed to give you complete clarity about our process shipping options, pricing, customs, payments, returns, and security, so your shopping experience with us remains smooth, transparent, and joyful.
1. International Delivery
Global Shipping Partners
We’ve partnered with some of the world’s most reliable couriers to ensure your treasures reach you safely:
DHL Express
FedEx
Aramex
EMS (India Speedpost)
Each partner is chosen for their Speed, Reliability, and Secure Handling.
Shipping Options
At checkout, you can choose from available shipping methods based on your country. Our shipping rate calculator will display the exact charges, so you’ll always know what you’re paying for.
Delivery Timeline
Processing: Orders are processed within 24 - 48 hours of payment confirmation.
Dispatch & Delivery: Depending on your location and chosen courier, delivery typically takes 7–14 business days.
Please Note: Customs Clearance may occasionally extend delivery times.
2. Shipping Rates
Transparent & Fair Pricing
At Plumvera, we believe in honesty and fairness. Shipping costs are exactly what our logistics partners charge us. No hidden markups, no inflated “free shipping” tricks.
Weight-Based Shipping
Rates are calculated based on Order weight + Destination.
The checkout calculator gives you a clear, upfront cost.
Why Rates May Seem High?
We use Priority International Shipping to guarantee safety and timely delivery. While cheaper options exist, they often compromise reliability, which is something we will never risk with your handcrafted pieces.
Note: We do not offer “free” international shipping because we believe in Transparent, Ethical Pricing rather than inflating product costs.
3. Pricing Policy
One World, One Price: Our prices remain the same no matter where you shop from India, the US, the UK, or anywhere else.
No Location Markups: Product prices are never adjusted based on your country. Shipping costs are charged separately, based solely on courier rates.
4. Payment Options
We provide multiple secure, flexible ways to pay:
International Credit/Debit Cards (processed via Cashfree & Razorpay with SSL encryption).
PayPal for added global convenience and buyer protection.
International cards for Indian addresses, seamless processing supported.
👉 If you face payment issues, simply reach out to us at helloji@plumvera.com
5. Customs & Taxes
Every country has its own import rules.
Customs Fees, Duties & Taxes: These are charged by your local customs authority and are the responsibility of the recipient.
Customs Delays: While we dispatch quickly, clearance procedures can cause delays outside our control.
Support: Our team will guide you if you face any customs-related issues.
6. Special Requests
At Plumvera, we love going the extra mile.
Gift Wrapping: Complimentary on request, with a handwritten note on handmade paper for that special touch.
Hold Orders: Need us to hold your order? We can, until you’re ready.
Preferred Couriers: Have a favorite courier? Let us know, we’ll try to accommodate.
7. Returns, Cancellations & Exchanges
Before Shipment: Free cancellations or changes anytime before dispatch.
After Shipment: Returns/exchanges are generally not possible due to high international logistics costs.
Return Option: If you still wish to return, return shipping costs will be borne by you. Full product refund will be issued once the item reaches our warehouse.
Defective or Wrong Items: If you receive a faulty product, we’ll prioritize resolving it—either via replacement or full refund.
8. Tracking Your Order
Real-Time Tracking: Every dispatched order comes with a tracking ID sent to your email.
Proactive Updates: We keep an eye on all international shipments and inform you of any issues.
9. Security of Your Information
Your trust is sacred to us.
SSL Encryption: All transactions are secure.
PCI-Compliant Gateways: Both Razorpay & PayPal meet global security standards.
No Data Storage: Your card details are never stored with us.
Privacy Promise: We don’t share your data with third parties, ever.
10. Contact Us
We’re always here to help 💌
Email: hello@plumvera.comWhatsApp: +91 78699 55644
At Plumvera, your shopping experience is more than just a transaction. It’s a journey that connects you with India’s artisans and their timeless craft.